SHIPPING & DELIVERY
Shipping origin: Hong Kong
Flat domestic standard shipping rate within Hong Kong: HKD30
Flat standard international shipping: HKD50
Flat express international shipping: HKD280
Free Standard Shipping for domestic and international orders over HKD350
Free Express shipping for international orders over HKD1,500
Order processing time: 2-3 business days (Standard products) | 10-14 business days (Customised products)
Standard delivery- time: 2-4 business days (domestic) | 7 -55 business days (international) *Due to Covid-19, international shipping lead time is prolonged. For customers wishing for faster delivery, please choose the paid express shipping option*
Express delivery time: 2-14 business days
Please note that:
Buyers are responsible for any local import duties or taxes, Krak will not be responsible for any delay caused by the customs
Please understand that delivery may delay sometimes due to uncontrollable factors such as weather, local strikes or etc.
Please understand that international shipping arrangement is impacted by the COVID-19, we would always use Hong Kong Post registered air mailing service. Different countries are updating their air transport and import protocol lately and we may have to switch delivery mode or expect further delay to the delivery at the moment. However, we will always inform you in case of the mode of delivery changes that would require extended shipping time as soon as possible.
We regularly review update from the Hong Kong Post Office, please refer to our Shipping Update page for more details.
Local KraK Community...
Due to stricter COVID-19 measures - please expect some delay!
We regret that our products cannot be exchanged or returned. They are final sale.
Our products are not made for medical purposes nor to replace any medical-grade Personal Preventions Equipment (PPE), they could be used in conjunction with medical filter or PPE.
Please seek medical advice prior to using the mask should you have any concerns.
Please always change the filter of your own according to the filter's product guidelines.
Please always follow the health & safety guidelines in relation to the use of a mask or any virus transmission precautions from the recognised authorities.
The use of face masks is not intended to replace other recommended measures to stop the community spread of the virus, customers should always follow the latest advice of the local health authority and their own health care professionals as to how best to keep themselves safe.
In circumstances where medical-grade PPE is recommended, you should consult a health care professional. The decision to use this mask is solely the customer’s own.